Refund / Cancellation Policy
ORDER CANCELLATION
You can cancel your order before it is shipped or printed. However, once the item has been shipped, it cannot be canceled. There are different stages in production where cancellations are possible, but fees may apply:
- Orders are placed online.
- Orders are worked on in design.
- Orders are sent for printing.
- Orders are shipped.
You can cancel before stage 2 without much cost. If an order is canceled before design work begins, we will charge a $15 processing fee plus 5% of the order value to cover payment processing, bank charges, and design department fees. Orders canceled during the design preparation stage will apply a fee of 20% of the order amount to cover design-related expenses. Once an order enters production, 50% of the total order cost will be charged as a cancellation fee to compensate for material and production expenses. Orders cannot be canceled once they have been shipped. Customers are encouraged to carefully confirm order details before placement to minimize the risk of cancellations.
DESIGN ORDER
Once a design service order has been placed and confirmed, no refunds will be issued. By confirming, the customer agrees to proceed with the design work, and any subsequent requests for cancellations or changes after confirmation will not be eligible for a refund.
RETURNS AND REFUNDS
As each order is custom-made to client specifications, Glossy Packaging does not provide refunds or accept returns. In cases where a printing error is identified and verified to be the fault of Glossy Packaging, we will reprint the order at no additional cost to the customer. We just reprint the orders, no refunds or credits are offered.
RE-PRINTS
If you find any defects, damage, or missing items after receiving your order, you need to tell us within 3 business days. We are not responsible for claims made after this period.
To get a replacement, you must return at least 99% of the product at your expense within 10 days of receiving the order. Make sure to contact us for a return authorization in writing before returning any items.
Charges for rush printing or shipping are not refundable, including for returned orders.